Cancellation Policy, Terms of Service & Privacy Policy – Cleaning Assistants
Cancellation Policy
Household Cleaning Services
Cancellation within 24 hours prior to booking: S$25.00
Cancellation more than 24 hours prior to booking: S$5.00
No Cancellation Charges Apply If:
No cleaner has been assigned to your booking.
The cancellation was made by Cleaning Assistants.
Missed Appointments:
If our cleaner arrives at your location at the scheduled time and is unable to proceed due to your unavailability, it will be considered a cancellation within 24 hours, and a S$25.00 fee will apply.
Subscription Cleaning Orders
For Customers Who Subscribed Before 4th March 2025:
Cancellations must be made before the next payment cycle to avoid charges.
No refunds or credits for missed sessions due to unavailability.
For Customers Who Subscribe From 4th March 2025 Onwards (Cleaning Services Only):
Cancellation Within First Cycle (4 Sessions): Customers will be charged the difference between the one-time rate and the subscription rate for completed sessions.
Cancellation After First Cycle (4 Sessions): No additional charges apply.
For cancellations or rescheduling, contact us via WhatsApp at https://wa.me/6581680128 or through our online booking system.
Terms of Service
Service Agreement: By booking a cleaning service with Cleaning Assistants, you agree to our terms, including cancellation fees, rescheduling policies, and service limitations.
Payment & Fees: Payment must be made before or at the time of service. Late payments may incur additional charges.
Liability: Cleaning Assistants is not liable for pre-existing damages, loss of personal items, or incidents arising from hazardous conditions within the premises.
Customer Responsibilities: Customers must ensure access to the premises and provide a safe working environment for our cleaners.
Right to Refuse Service: We reserve the right to refuse or discontinue service if working conditions are unsafe or if a client is uncooperative.
For full terms, contact support@cleaningassistants.com.
Privacy Policy
Data Collection: We collect personal details such as name, contact information, and address solely for service fulfillment.
Use of Data: Your data is used for scheduling, customer support, and service improvements. We do not sell or share your data with third parties.
Security: We implement industry-standard measures to protect your personal information from unauthorized access.
Marketing Communication: By booking a service, you consent to receive updates and promotional messages. You may opt out at any time.
Third-Party Services: Our payment system may use third-party platforms, which have their own privacy policies.
For any privacy concerns, contact privacy@cleaningassistants.com.
For assistance, reach out to us at +65 8168 0128.
Cancellation Policy, Terms of Service & Privacy Policy – Cleaning Assistants
Cancellation Policy
Household Cleaning Services
Cancellation within 24 hours prior to booking: S$25.00
Cancellation more than 24 hours prior to booking: S$5.00
No Cancellation Charges Apply If:
No cleaner has been assigned to your booking.
The cancellation was made by Cleaning Assistants.
Missed Appointments:
If our cleaner arrives at your location at the scheduled time and is unable to proceed due to your unavailability, it will be considered a cancellation within 24 hours, and a S$25.00 fee will apply.
Subscription Cleaning Orders
For Customers Who Subscribed Before 4th March 2025:
Cancellations must be made before the next payment cycle to avoid charges.
No refunds or credits for missed sessions due to unavailability.
For Customers Who Subscribe From 4th March 2025 Onwards (Cleaning Services Only):
Cancellation Within First Cycle (4 Sessions): Customers will be charged the difference between the one-time rate and the subscription rate for completed sessions.
Cancellation After First Cycle (4 Sessions): No additional charges apply.
For cancellations or rescheduling, contact us via WhatsApp at https://wa.me/6581680128 or through our online booking system.
Terms of Service
Service Agreement: By booking a cleaning service with Cleaning Assistants, you agree to our terms, including cancellation fees, rescheduling policies, and service limitations.
Payment & Fees: Payment must be made before or at the time of service. Late payments may incur additional charges.
Liability: Cleaning Assistants is not liable for pre-existing damages, loss of personal items, or incidents arising from hazardous conditions within the premises.
Customer Responsibilities: Customers must ensure access to the premises and provide a safe working environment for our cleaners.
Right to Refuse Service: We reserve the right to refuse or discontinue service if working conditions are unsafe or if a client is uncooperative.
For full terms, contact support@cleaningassistants.com.
Privacy Policy
Data Collection: We collect personal details such as name, contact information, and address solely for service fulfillment.
Use of Data: Your data is used for scheduling, customer support, and service improvements. We do not sell or share your data with third parties.
Security: We implement industry-standard measures to protect your personal information from unauthorized access.
Marketing Communication: By booking a service, you consent to receive updates and promotional messages. You may opt out at any time.
Third-Party Services: Our payment system may use third-party platforms, which have their own privacy policies.
For any privacy concerns, contact privacy@cleaningassistants.com.
For assistance, reach out to us at +65 8168 0128.
Cancellation Policy, Terms of Service & Privacy Policy – Cleaning Assistants
Cancellation Policy
Household Cleaning Services
Cancellation within 24 hours prior to booking: S$25.00
Cancellation more than 24 hours prior to booking: S$5.00
No Cancellation Charges Apply If:
No cleaner has been assigned to your booking.
The cancellation was made by Cleaning Assistants.
Missed Appointments:
If our cleaner arrives at your location at the scheduled time and is unable to proceed due to your unavailability, it will be considered a cancellation within 24 hours, and a S$25.00 fee will apply.
Subscription Cleaning Orders
For Customers Who Subscribed Before 4th March 2025:
Cancellations must be made before the next payment cycle to avoid charges.
No refunds or credits for missed sessions due to unavailability.
For Customers Who Subscribe From 4th March 2025 Onwards (Cleaning Services Only):
Cancellation Within First Cycle (4 Sessions): Customers will be charged the difference between the one-time rate and the subscription rate for completed sessions.
Cancellation After First Cycle (4 Sessions): No additional charges apply.
For cancellations or rescheduling, contact us via WhatsApp at https://wa.me/6581680128 or through our online booking system.
Terms of Service
Service Agreement: By booking a cleaning service with Cleaning Assistants, you agree to our terms, including cancellation fees, rescheduling policies, and service limitations.
Payment & Fees: Payment must be made before or at the time of service. Late payments may incur additional charges.
Liability: Cleaning Assistants is not liable for pre-existing damages, loss of personal items, or incidents arising from hazardous conditions within the premises.
Customer Responsibilities: Customers must ensure access to the premises and provide a safe working environment for our cleaners.
Right to Refuse Service: We reserve the right to refuse or discontinue service if working conditions are unsafe or if a client is uncooperative.
For full terms, contact support@cleaningassistants.com.
Privacy Policy
Data Collection: We collect personal details such as name, contact information, and address solely for service fulfillment.
Use of Data: Your data is used for scheduling, customer support, and service improvements. We do not sell or share your data with third parties.
Security: We implement industry-standard measures to protect your personal information from unauthorized access.
Marketing Communication: By booking a service, you consent to receive updates and promotional messages. You may opt out at any time.
Third-Party Services: Our payment system may use third-party platforms, which have their own privacy policies.
For any privacy concerns, contact privacy@cleaningassistants.com.
For assistance, reach out to us at +65 8168 0128.
Cancellation Policy, Terms of Service & Privacy Policy – Cleaning Assistants
Cancellation Policy
Household Cleaning Services
Cancellation within 24 hours prior to booking: S$25.00
Cancellation more than 24 hours prior to booking: S$5.00
No Cancellation Charges Apply If:
No cleaner has been assigned to your booking.
The cancellation was made by Cleaning Assistants.
Missed Appointments:
If our cleaner arrives at your location at the scheduled time and is unable to proceed due to your unavailability, it will be considered a cancellation within 24 hours, and a S$25.00 fee will apply.
Subscription Cleaning Orders
For Customers Who Subscribed Before 4th March 2025:
Cancellations must be made before the next payment cycle to avoid charges.
No refunds or credits for missed sessions due to unavailability.
For Customers Who Subscribe From 4th March 2025 Onwards (Cleaning Services Only):
Cancellation Within First Cycle (4 Sessions): Customers will be charged the difference between the one-time rate and the subscription rate for completed sessions.
Cancellation After First Cycle (4 Sessions): No additional charges apply.
For cancellations or rescheduling, contact us via WhatsApp at https://wa.me/6581680128 or through our online booking system.
Terms of Service
Service Agreement: By booking a cleaning service with Cleaning Assistants, you agree to our terms, including cancellation fees, rescheduling policies, and service limitations.
Payment & Fees: Payment must be made before or at the time of service. Late payments may incur additional charges.
Liability: Cleaning Assistants is not liable for pre-existing damages, loss of personal items, or incidents arising from hazardous conditions within the premises.
Customer Responsibilities: Customers must ensure access to the premises and provide a safe working environment for our cleaners.
Right to Refuse Service: We reserve the right to refuse or discontinue service if working conditions are unsafe or if a client is uncooperative.
For full terms, contact support@cleaningassistants.com.
Privacy Policy
Data Collection: We collect personal details such as name, contact information, and address solely for service fulfillment.
Use of Data: Your data is used for scheduling, customer support, and service improvements. We do not sell or share your data with third parties.
Security: We implement industry-standard measures to protect your personal information from unauthorized access.
Marketing Communication: By booking a service, you consent to receive updates and promotional messages. You may opt out at any time.
Third-Party Services: Our payment system may use third-party platforms, which have their own privacy policies.
For any privacy concerns, contact privacy@cleaningassistants.com.
For assistance, reach out to us at +65 8168 0128.
